21-11-2007r
Call Center GigaCon 2007
20 November 2007 in Kyriad Prestige Hotel in Warsaw was run the annual seminar Call Center GigaCon. The seminar reffered to the subject of Call Center and it allowed to improve a theoretical knowledge concern the subject as well as let to familiarize with software and hardware dedicated for CC.

Lecturers on the seminar were Leszek Winiarski from Interactive Intelligence and Sławomir Czapliński from ITD. The lecture "The integrated IP Call Center" introduced attendees with the possibilities of CIC Interactive Intelligence.
See more photos from the conference

13-08-2007r
ITD has signed an agreement to implement advanced IVR system integrated with Call Center for an insurance company
The insurance company belongs to one of the biggest insurance group in the world.

16-05-2007r
Symon & Interactive Intelligence received Product of the Year award from Call Center Magazine
Interactive Intelligence has been awarded for Customer Interaction Center and Symon Communication for Symon Design Studio
More information about Symon
More information about Interactive Intelligence

03-04-2007r
Karrin Allyson sang in Warsaw
ITD Polska was sponsoring Warsaw concerts of famous Grammy nominated Jazz singer Karrin Allyson, which were performed on April 1st in Hotel Sheraton and on April 2nd in Tygmont Jazz Bar.
More information about Karrin Allyson

19-03-2007r
ITD become the Exclusive Partner of LiteScape in Poland
ITD Polska Sp. z o.o. increased its offer with LiteScape products. ITD is the Exclusive Partner of LiteScape in Poland.
By uniquely connecting of all disparate vendors and platforms, LiteScape unifies communications and enables global enterprises to link to any information source, to any phone or mobile device, enhancing business communications, employee productivity, and the customer experience via IP telephony, as the replenishment of already existing net infrastructure of Cisco or Avaya.
More information

19-03-2007r
New product in ITD Polska offers – Symon Communications
The next product which widens our portfolio of products is Symon Communications.
Crucial products of Symon are used in customer care centers, help desk centers, network control centers and many other units. Those specially designed interfaces makes, that Symon is perceived as trustworthy partner for companies who need standardized reports or visually shown information in real time or retrospective information from every combination of exterior platforms.
By using the newest technology it is possible to install wireless LED screens, TV sets or plasma panels and show company news, novelty news, promotions, stock rates, TV channels etc.
More information

16-03-2007r
New product - SironAML by Tonbeller for preventing Money Laundering and Financing Terrorism.
In connection with intensification of attacks endangering the integrity of the world financial system and institutions related to it, the 3rd EU ML Directive has been created. The Directive aims to prevent Money Laundering and Terrorism Financing. Member countries of the European Union are asked to enact the new directive, and most countries request full compliance no later than December 15, 2007.
Tonbeller Systems are compatible with all requirements of the 3rd EU ML Directive. SironAML System has been implemented in over 1000 financial institutions all over the world. The System enables institutions to analyse cashflows according to any, chosen by financial institution criterions (e.g. based on transactions, accounts, customer`s data etc.), shows unusual operations for a customer (in static and dynamic way), checks if money are not transferred to entitled people/organisations (e.g. terrorist organisations), controls if financial operations ensure compliance with regulations regarding sanctions and embargos (regulation certified with SWIFT).
More information

13-02-2007r
ITD Polska increased its offer with a new product for PC Management and Remote Control from NetSupport.
NetSupport Manager enables not only taking instant control and monitoring of any desktop PC at any location across the LAN, WAN, dialup or Internet, it also simplifies management tasks and offers secure remote and mobile working possibilities. Another usage area of NetSupport Manager is monitoring / controlling of call center agent workstations by supervisors, as well as performing remote training functions by using integrated NetSupport School module.
More information

20-10-2006r
We are pleased to inform you about a new section on our website - Consulting.
You can find there information how ITD Polska is able to help you to create or develop your own Call/Contact Center and Customer Care Department
More information

15-08-2006r
New implementation performed by ITD and HPS
ITD Poland with its Partner in payment solutions HPS started implementing PowerCard V2 Card Management Systems in Kredyt Bank S. A.

31-07-2006r
Certificate of integration for Intervoice IVR system
On the date of June 5, 2006 ITD Poland and Siemens Sp. z o.o. successfully completed tests confirming the integration of Intervoice IVR system and Siemens HiPath 4000 v.2.0 and HiPath ProCenter 5.1 systems.

See certificate
More information

20-07-2006r
ITD Poland signed an agreement with Bank Inicjatyw Społeczno-Ekonomicznych (BISE S.A.)
ITD Poland, supplier of integrated call center solutions, signed an agreement with Bank Inicjatyw Społeczno-Ekonomicznych (BISE S.A.) for the development and implementation of a telephony customer service system. The solution is based on VoIP technology and will be used for internal communication between branch locations. The project is due to be completed in December 2006.

07-06-2006r
Conference „Benefits of Migrating Your Contact Center to VoIP”
The 6th of June 2006 in Cracov, hotel Radisson SAS have place free of charge conference organized by Interactive Intelligence concern solutions dedicated for traditional telephony and VoIP. Participants had a chance to hear contact center authorities` opinions about workforce optimization and adopting IP to maximize customer-driven applications.

Keynote speaker of the conference was dr Marian J. Kostecki, General Director of Master Plan and President of Contact Center Managers Associations in Poland.

The conference was a successful meeting, amount of guests testified about it. Guests at the conference represented a lot of sectors of economy.

We would like to thank you our participants of conference for their attendance and we hope for equally successful next conferences.
To see pictures from conference

31-05-2006r
Workshop Dialer
31 of May 2006 in Warsaw took a place free of charge Workshop for Outbound Compaigns.

Workshop was dedicated for contact center and IT managers. During the workshop Harry Berg from Interactive Intelligence described Interaction Dialer – product of Interactive Intelligence as well as reporting possibilities and control of the agents by supervisor`s application.

Additionally there was shown Call Scripter application and possibilities of its using in order to create new scripts, reporting and campaign management.

25-05-2006r
ITD Polska has already finished implementation of MagiContact Loyalty in Everybody Fitness Club.
22-24 of May 2006 ITD and Everybody Fitnass Club has finished implementation of MagiContact Loyalty application. It is CRM application dedicated for customer service in fitness clubs, swimming pools, aqua parks, beauty salons etc.

31-03-2006r
Conference "Contact Center of tomorrow" - Modern methods of interaction with customers
On 29th March 2006 in Hotel Radison SAS - Warsaw took place a conference, organized by ITD Poland. Subject of the conference was Customer Interactive Center solution – a product enables making business apart from place, time and way of client interactions. All the participants had a chance to see Interactive Intelligence solution for example ACD, IVR, Outbound Campaings as well as get knowledge about new VoIP technologies.

The guests of the conference had a chance to overview Interaction Dialer's working in real time. The presentation was run by Harry Berg from Interactive Intelligence.

Mentioned solutions ensure fast ROI and can be also perceived as a factor to generate new incomes. These products enable profitability by decreasing operating costs, particularly costs connected with customer service, enable increased service automation, raise quality of customer services and increase competitive of company in the market.

The special guest of the conference was Piotr Kowal from Microsoft. He has presented CRM Microsoft Dynamics 3.0 solution, which is integrated with Interactive Intelligence.

The conference arouse interest of many people, amount of guests testified about it. Guests at the conference represented different sectors for example: financial, insurance, telecomunication, telemarketing and media. We would like to thank you our participants of conference for their attendance and we hope for equally successful next conferences.

To see pictures from conference
Presentation "Introduction of ITD Polska"
Predictive Dialing for Your Contact Center
Improve ROI by VoIP technology
Microsoft Dynamics CRM 3.0

26-05-2006r
Workshop Dialer
31 of May 2006 in Millennium Plaza in Warsaw will take a place free of charge Workshop for Outbound Compaigns, organized by ITD Polska.

Workshop is dedicated for contact center and IT managers. Participants will talk over Interaction Dialer – product of Interactive Intelligence as well as reporting possibilities and control of the agents by supervisor`s application. Further, there will be a chance to test call center solution of Interactive Intelligence and to create outbound script with ITD`s consultants` help.

24-02-2006r
FrontRange Delivers New IT Service Management Solution 5.0.2 to Global Market
Several Languages of New Version of ITIL®-Compatible Modular Product Provides Global Extension of HEAT® Capabilities and Business Strategy Alignment with Best Practices for IT Processes
Press Releases

21-02-2006r
PC-Duo Enterprise 4.0 now available!
Vector Networks Group, an enterprise desktop management software company, today announced the release of PC-Duo Enterprise v4.0, the latest version of its award-winning suite of IT management tools for maintaining the performance and compliance of enterprise desktops and servers. PC-Duo v4.0 expands the product’s capabilities in critical areas such as software license auditing, management and compliance: and new desktop scanning, discovery and automated desktop deployment.
Press Releases

05-01-2006r
Ron Markezich (Microsoft CIO) about IP PBX Interactive Intelligence
“NewsFactor Magazine Online, January 5, 2006
CIO Today: What are one or two software or hardware products your company uses that you would describe as outstanding?
Markezich: I don't want to sound too much like sales, but we do have some exceptional products. A new, lesser-known product is the Data Protection Manager. It allows you to do backup to disk instead of tape. It has saved us quite a bit of money. When it comes to a non-Microsoft product, I would say Aruba Airespace — recently bought by Cisco. It's fabulous wireless with increased bandwidth and has huge benefits. The third, IP PBX by Interactive Intelligence for IP telephony. We have had great success with it.“

ITD Poland - a sponsor of concert "Legends on Tour 2005"!
ITD Poland has attended as a sponsor of jazz concert "Legends of Tour 2005", which took place 12th July at the LaCantina restaurant. The main Stars of evening were: Janusz Muniak, Rusty Jones, Adam Kowalewski, Tuna Otenel&Uraz Kivaner.

30-06-2005
The newest Help Desk 4.0 - Now in Sales!
The newest version of Help Desk 4.0 has been enriched with new functionalities:
- defining default values for new users
- integration with e-mail
- management of accounts by webpage
- control the visibility of users
- defining workflow in submit - only views
- e-mail users from Help Desk view
More information on  Vector Networks webpage

Pc Duo Enterprise received a "Five Star Rating" from SC Magazine!
Pc Duo Enterprise has been awarded by Secure Computing Magazine for many useful funcions: easiness of use, easy integration with existing systems and fast analysis of hardware and software assets. The evaluation also recognized the software's capabilities concerning remote software installations and updates and its integration with Active Directory.
More information on  SC Magazine webpage

Absolutely new - Pc Duo Enterprise v. 3.1!
Pc Duo Enterprise has been improved with: Software Usage Summary by Site report, option that disables the Client Selection Dialog, comprehensive Site Creation, possibility account handling for Clients, option "Check for Updates" allowing users with Internet access to link directly to the Enterprise Patches.
More information on  Vector Networks webpage

Recommendation for Pc Duo Enterprise!
Pc Duo Enterprise is recommended by magazines: Personal Computer World, Computer Trade Shopper and IT Week as comprehensive network management suite, that ensures administrators for reducing costs.
More information on  Vector Networks webpage

The newest version of Remote Control 9.0 now available!
The newest version of Remote Control 9.0 has been enriched with:
- New Clients for Linux and Pocket PC
- Dynamic 2-PC comparison to reveal differences in system configurations
- Mousewheel support for easier scrolling
- Whiteboard support for better interaction
- Replay function available on Clients as well as Controls
Download now : free trial version

 New version of Pc Duo Enterprise v.3.0 now available !
New Console Pc Duo Enterprise v.3.0 including modules Inventory, Distribution and Metering has been enriched with : - Active Directory Integration,- Apple Macintosh Inventory, - New Hardware Inventory, - One-shot Audit, - Enhanced Offline Area Management , - Real-Time Software Distribution, - Enhanced Audit Client, -Microsoft Office Suite Component Reports -Enhanced Metering Reports.
New Help Desk v.3.0 now has : - Enhanced utility , - Sun Java 1.4 Support, - Support for Netscape 6.2.x on Macintosh , - Support for Microsoft SQL Server Desktop Engine (MSDE).
Download now : free trial version

ITD Poland and Coca-Cola Beverages Poland has signed the maintenance agreement for HEAT system
Last month, ITD Poland, partner of Frontrange Solutions company in HEAT distribution, has signed maintenance agreement with Coca Cola Beverages Poland for  HEAT system. This software it’s a complete solution for service management, support level and after-sales service. There is also polish version available.
More info on site : Frontrange Solutions

Read about Pc Duo Enterprise in the new issue of Pc World Komputer
In the recent issue of Pc World Komputer magazine (11/2004) was published text about advantages of Pc Duo Enterprise. The enclosed DVD includes trial version of software.
To read a text : Sieć pod lupą

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